By using this website you are deemed to have read, and agreed to the following terms and conditions:
Note: (In the document the term ‘you’ refers to the website user, where the term ‘we’ refers to TravGalpo).
TravGalpo is a wide base holiday service provider and offers you a choice of holiday packages, accommodation, tours, and services through its website (www.travgalpo.com). For your personal understanding our Terms & Conditions contain legal obligations, and we encourage you to take the time to read them thoroughly and carefully; as they form the accepted practice of how a booking or bookings will be accepted by TravGalpo.
Any purchases made on the website www.travgalpo.com (unless otherwise stated) are subject to all the terms and Terms & Conditions laid out in this document. Furthermore the person who has made a booking or is using said website, shall have agreed to adhere to, and has knowingly accepted these Terms & Conditions.
No changes or variation to any part of these Terms & Conditions shall be accepted or acknowledged or take place unless initially put in writing to and given full authority by TravGalpo to do so.
Terms of Use
1. By logging into and using www.travgalpo.com you have entered into a contract with us and agree to be obligated legally by the terms laid out here which shall take effect immediately.
2. If you decide you do not wish to or indeed consent to be obligated legally by all the listed Terms & Conditions, please do not use or access www.travgalpo.com.
3. TravGalpo may amend these Terms & Conditions at any time they choose by posting amendments online, and as the website provider, holds the legal right to do so. Please study these Terms & Conditions closely and check periodically, to make sure you are up to date on any amendments or changes made by TravGalpo. Your continued use of www.travgalpo.com after changes have been posted, is a declaration that you consent to be legally obligated by these and (any) new terms as updated, and/or amended by TravGalpo.
4. You are forbidden to, reproduce, republish, download, broadcast, online post, transmit, make available to the public, or otherwise use www.travgalpo.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, noncommercial use. Any other usage of www.travgalpo.com content requires the prior written permission of TravGalpo (if you’re interested in becoming a TravGalpo partner, please contact us).
5. You agree to use www.travgalpo.com only for lawful purposes, and in a manner that does not infringe the rights or, restrict or inhibit anyone else’s enjoyment and use of www.travgalpo.com.
6. Your use of www.travgalpo.com is intended to be, non-commercial, personal use and/or to make legitimate requests to book the products or services offered on www.travgalpo.com. You agree not to use this site to make any false, speculative, or fraudulent requests. You agree not to use robots or other automated means to access this site, unless given prior permission and specifically permitted by TravGalpo.
7. TravGalpo gives you permission to make use of www.travgalpo.com subject to the restrictions in these Terms & Conditions. In accessing or using the site, furthermore, you may be exposed to content that is offensive, indecent, objectionable, inaccurate, or otherwise deemed as inappropriate. TravGalpo does not sanction such content, and cannot vouch for its accuracy. Please take note you therefore access and use the site at your own risk.
Content
1. As a user you can contribute to www.travgalpo.com in a myriad of different ways, including uploading photos, writing reviews, about our products and services, and rating other users’ contributions.
2. We may decide to use your content in a number of different ways, including incorporating it into our advertisements, and other works, editing it for clarity, and grammar, reformatting the content, and displaying it on the site. As such, you (the contributor) irrevocably grant us permission forthwith to use your (uploaded or displayed) content for any purpose we decide upon as listed above.
3. As the contributor you are solely responsible for all content you personally input on to www.travgalpo.com this includes all content that is (displayed or uploaded) and as such you agree to assume all risks associated with your content, this includes: Any disclosure by you of information in your uploaded or displayed content that makes you personally identifiable or is subject to anyone’s reliance on its accuracy, completeness or usefulness.
4. TravGalpo reserves the right to remove or reinstate user content from time to time, at our sole discretion. As an example, we may remove a review if we consider it violates our content guidelines or is in breach of any other element of the displayed Terms & Conditions. Further to this we have no obligation to keep/ retain or provide you with copies of your posted/displayed content.
Product Validity, Modifications & Amendments
1. Any and all requests for amendments/modifications must be given directly to TravGalpo reservation team via their e-mail booking address: info@travgalpo.com
2. If you have chosen to book a discounted, deal, or special offer price package from us, you may nullify this discount or special offer by making changes to your travel schedule as your discounted purchase has already been made. TravGalpo may choose, (at its sole discretion) to honor your special offer pricing or discounted rate if you have made a post purchase change, or an amendment to your itinerary however as stated above this is at our personal discretion and on a case by case basis.
3. From time to time our specified vendors and partners may amend prices, and also change inclusions, coverage, age requirements, etc. for displayed packages and tours. Because of this TravGalpo reserves the right to cancel, substitute, or change, any service, accommodation, tour, or product, at any time, for any reason, that you have booked through our website www.travgalpo.com.
a.) In such cases where changes are made; if you feel dissatisfied with the alternatives TravGalpo have offered; you are entitled to a full and total refund of the original purchase price of the service, accommodation, tour, or product.
b.) Also in such cases TravGalpo gives you the option to freeze the amount you have already paid and hold it on your account, so you can use this money towards your future bookings with us.
c.) In further clarification of the above, when TravGalpo is informed by a partner or vendor of such a significant change to a product or booking, we will make every effort to notify you as soon as possible to reissue, or amend the booking where feasible.
4. Through (TravGalpo) there is no cost levied to amend the dates of a previously existing guided, activity and or marine tour booking. This is in accordance with the fact such a request is received more than (7) days prior to your confirmed date of travel by our Reservation Team.
5. If you decide to make a change in your itinerary date within three (7) days or less we will do everything possible to attempt to facilitate this request however, changes made on (short notice) i.e. 7 days or less from the confirmed tour date may incur additional charges.
6. There is a possibility to modify any type of accommodation booking (as a separate product or as a part of holiday package) strictly according to the terms and conditions of each specific resort or hotel. TravGalpo will attempt to honor your request; however the possibility of changes being made is fully dependant on property policy, and may attract an additional fee.
7. It is not however possible to change or modify any special event, theater or show ticket. Sales of these tickets are final and cannot be amended once the original purchase is made and confirmed.
8. All further changes to dates times (requests and amendments) are subject to vendor’s availability during the time of the request. TravGalpo cannot guarantee the success of any date change request.
Pricing & Inclusions/Exclusions
1. Prices listed on www.travgalpo.com are charged on a per individual attending basis except when otherwise stated.
2. Prices quoted are determined on and by the local tariff at the time a quotation is made, converted to the relevant current foreign exchange rate as determined by TravGalpo.
3. Any and all quotations which include a price can be changed by TravGalpo without notice, until a booking has been specifically confirmed.
4. Unless otherwise specified and stated, prices listed on www.travgalpo.com include: local taxes or usage fees, however do not include: foreign/local departure, customs, immigration charges or international transportation tax.
5. Prices are exempt from other monies paid such as tips or gratuities paid directly to, drivers, tour directors or guides; also prices are non inclusive of and visa and passport fees; lost or stolen baggage and personal insurance of any personal items further more any food or beverages not specified and listed and under the section marked “Inclusions” on the product pages of www.travgalpo.com.
Payments & Cancellations
1. A 20% deposit payment is required to secure any booking. Also, you have option to pay 100% of total amount. You may also choose a part payment on the website: www.travgalpo.com check out page or during conversation with TravGalpo customer service assistant or travel expert.
2. Full payment is required for your holiday and honeymoon package at least 45 days before the holiday start date.
3. If you choose to pay 20% deposit, the remaining 80% balance should be paid in accordance with the terms & conditions of each specific booking. As mentioned in the contract that will be sent to you after 20% deposit has been received by TravGalpo and is in the company bank account. The payment deadline for the booking depends on the specific package/accommodation stay/tour/service date, requested, also the date of your reservation, and is subject to applicable partners/vendors regulations.
4. Full payment is required to provide holiday package/ accommodation/ tour/ service. In such instances as the 20% deposit has been paid, but the remaining 80% has not be received to our Bank account, before deadline provided in the contract, TravGalpo cannot provide indicated package/accommodation/tour/service and it will be fully cancelled.
5. Moreover, in the specific case or instance that 80% was not received to our Bank account before the deadline provided in the contract, the initial deposit of 20% is non refundable, and cannot be used for any other future booking. Therefore we strongly recommend that you make payments on time, and it is better to make them in advance to avoid possible losses.
6. TravGalpo accepts Payments through the website only with following credit cards: MasterCard, Visa, American Express, JCB.
a.) There is additional charge of 2.5% for processing credit or debit card payments
b.) Payment will be listed under the names of TravGalpo Package on the credit/debit card statement.
7. There are no refunds available once a tour or service has commenced, or in respect of any package, accommodation, meals, or any other services utilized.
8. Cancelling a booking with TravGalpo can result in cancellation fees being applied as outlined below. Additional fees may be levied. When cancelling any booking you will be notified back via email, or telephone, of the total cancellation fees applicable.
a.) Theatre, concert and show tickets are non-refundable in all circumstances.
b.) Hot Offers, Free Vouchers, Time Limited Deals, and any other discount certificates are non refundable in all circumstances.
c.) Accommodation at the resort, hotel, villa, or any other property type chosen can be partly refundable. The refund depends on the Terms & Conditions of each specific booking, as the possibility of compensation is affected by the number of days before check-in a cancellation is made.
d.) Full holiday and honeymoon packages are and (can be) partly refundable. This depends on the Terms & Conditions of each specific booking, as the possibility of compensation is affected by the number of days before check in. The refund is also seasonally dependant i.e. what season (high or low) your booking was for; this is again subject to the Holiday or Honeymoon Package terms and conditions, and other rules for each specific package component. If stated that it is possible for your package it may be feasible to also make changes to the dates and guest names and additional services for an additional fee.
e.) Marine tours, any guided activity, spa packages and transfers can be cancelled subject to the following conditions:
- Cancellations are made at least 5 calendar days in advance of desired activity date will incur no cancellation fee.
- Cancellations made between 2 and 4 calendar days in advance of desired activity date will incur a 50% cancellation fee.
- Cancellations within 1 calendar day will be charged the full amount a 100% cancellation fee.
f.) Tours can be cancelled subject to the following conditions:
- Cancellations are made at least 7 calendar days in advance of desired activity date will incur no cancellation fee.
- Cancellations made between 3 and 6 calendar days in advance of desired activity date will incur a 50% cancellation fee.
- Cancellations within 2 calendar days will be charged the full amount 100% cancellation fee.
Exchange fees and financial charges
A transactions value may be subject to (foreign transaction, currency exchange) and other fees and may also incur taxes. Furthermore your bank or debit/credit card company may convert the payment made on www.travgalpo.com into the local currency thus resulting in differences between the amount displayed on the website and the final amount charged to your bank account or credit/debit card. If you have any questions regarding this please contact your bank or card company.
Force Majors
1. By booking any travel service or product through www.travgalpo.com all customers agree and acknowledge that in addition to the terms and conditions laid out in this document, that TravGalpo is not culpable, or liable for any losses, accidents, damages, injuries, delays, or expense to customer or their property. The Severn Holiday is due to act of default by any carrier, hotel, or other person or company proving services included in packages or tours.
TravGalpo Contract
1. As a Customer of TravGalpo you will be issued a TravGalpo Contract for each package, tour, or service which has been booked and 100% paid for. This contract will be sent to your e-mail address where it can be printed out.
2. You must present this authentic, original TravGalpo contract to the appropriate service provider to redeem your tour, stay, package or ticket.
(i). As a matter of security when redeeming your contract please present valid photo Identification such as a passport or driving license this is for ID purposes and helps us combat fraud.
Passports, Visas, and Insurance
1. It is the responsibility of the passenger or passengers regardless of destination and nationality to first check with the consulate of country they intend on visiting for up to date current entry requirements and regulations.
2. Due to the fact Visa and health entry requirements are subject to change, without warning and prior notice, we recommend you consult the appropriate consulate (for the country you intend to visit) for verification prior to departure.
Disclaimers and Limitations of Liability
1. Under no circumstances will TravGalpo or any of its partners, or service providers and /or distributors be liable for any of the following: damage or losses (whether such losses were known foreseeable or otherwise): (a) Loss of revenue or anticipated profits; (b) loss of data; (c) loss of opportunity; (d) loss of goodwill or injury suffered to reputation; (e) losses suffered by third parties or; (f) any indirect consequential special or exemplary damages arising from using www.travgalpo.com regardless of the form of action.
2. TravGalpo and its agents and partners with reference to making arrangements for tours, transportation, hotels, or any other service in conjunction with the wishes and itineraries of individual customers is not, and shall not, be liable for damage, injury, loss, delay, accident, or any other irregularity liability or expense to person or property due to actions from any carrier, hotel, or other company providing services included in tour packages.
3. In addition to the statement above: TravGalpo and its suppliers and agents accept no responsibility for any sickness, labor disputes, acts of terrorism, government restraints weather conditions, theft, malicious action, defect in any vehicle or mode of transportation or for any misadventure or casualty or any other causes beyond their control.
4. Cancellation Fees may vary for certain custom itinerary tours; your TravGalpo consultant will specify cancellation fees prior to making your reservation.
5. At TravGalpo, we check then re-check all details pertaining to our products and services for accuracy, however, TravGalpo does not guarantee that the content of information contained and displayed on www.travgalpo.com will be error-free, uninterrupted and that defects will be corrected or that www.travgalpo.com or the servers that display it and make it available are free of viruses and bugs.
DMCA
The mass collection of materials, which have been used and displayed on www.travgalpo.com have been gathered from people and partners including but not limited to newsgroups, free websites and other sources. We respect the intellectual property of these resources and believe them to be from the ‘public domain’.
If you happen to be the rightful owner of any of this material we have used on our website or social media platforms, and are opposed to the usage in any way, please contact us at info@travgalpo.com and it will be adjusted accordingly or deleted. We aim to highlight and share beautiful imagery showing Ecuador and various other South American countries at its best and thank all those who share, submit and publish their photos online.
For any other related concerns, please contact us at info@travgalpo.com. Please provide us with the exact image and the exact location where the image has been shared. Explain your concern and how you would like us to adjust whether it be misspelling accreditation or removing the material entirely.
If you believe any of the material displayed to be explicit, unethical or inappropriate, please let us know and we will assess accordingly. If we deem the data and/or material not fit, we will act immediately in response.
These terms and conditions form part of the agreement as stated between the client and TravGalpo. Any person accessing (logging on) this to the website and/or undertaking a booking indicates their understanding, agreement, and acceptance, of the contained Disclaimers and the full Terms and Conditions disclosed.